Customer Service (Mon to Fri, Office Hrs, Retail sector) - #1094317

Working Details: 

• Monday-Friday 830-530pm 

• Annual leave 18 days 

• Located at Ang Mo Kio 

• The Customer Service Executive reports to the Senior Retail Operations Manager and is a key member of the Customer Service team. This role is responsible for delivering excellent customer service, addressing customer concerns, and ensuring a positive overall shopping experience.

RESPONSIBILITIES

• Manage general customer enquiries and feedback via phone, email, and social media (e.g., Facebook).

• Respond to enquiries and feedback promptly and within the established SOP response time.

• Prepare and submit monthly reports including customer service updates, service recovery investigations, and summaries of compliments/complaints/case study presentation slides to the General Manager, Senior/Operations Managers, and Assistant/Retail Managers.

• Actively participate in and help run the Customer Service and Mystery Shopper Committee.

• Provide support for company events such as BookFest, warehouse sales, and closed-door events.

• Coordinate with retail outlets on matters related to promotions, events, stock availability, membership, and other operational concerns.

• Undertake any additional responsibilities as assigned by the Reporting Officer.

Education and Experience

• GCE O-Level or Diploma in Business or equivalent.

• At least 2 to 3 years of experience in customer service and retail.

• SAP knowledge is an added advantage.

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

You may email your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei  (R1219651)