SERVICE CO-ORDINATOR - #1094179

POSITION: SERVICE CO-ORDINATOR

- To maintain comprehensive records / logs on customer complaint and keep track of issues till effective closure

- To maintain customer equipment status/movement & reporting to management and finally to supplier

- To organize and prepare supplier, customer meeting

- Scheduling of engineer service job scope by:   

• Liaising and communicate with customers for service scheduling, quotation etc

• Liaising and communicate with engineers for service matters

• Liaising and communicate with suppliers related to service, trouble shooting, repair and etc

- To maintain good documentary control system in keeping track of job reports and its status

- To manage consumables/parts inventory, ordering, delivery, storage, housekeeping and all related records

- To maintain special tools, calibration tools upkeep and records

- To maintain licensing and permit upkeep and records

- New system installation information sharing

- To co-ordinate service engineers training arrangements and records

- Reporting difficult or unresolved issues to management