Brokerage Officer - #1093986

The Brokerage Officer collects and interprets data to help a company take actionable steps to improve performance and meet goals. Their primary duties include identifying, gathering, analyzing data and making their insights accessible to the company through easy-to-understand graphs, charts, tables and reports.

Job Duties

• Attend to post declaration enquiries from internal and external customers

• Analyzes and investigates shipment failures to determine errors, identify possible problems, and propose corrective action required for prevention.

• Communicating with different functions to correct failures.

• Maintain and generate regular reports as required

• Control the daily workflow and identify any workflow failure and areas of improvement

• Assist with monitoring service levels and other key performance indicators (KPIs) to ensure the accomplishment of internal targets

• Attending to customer enquiries

• Performs tasks as directed by management

Job Requirements

• Possess at least a Diploma in Business Administration, Customs Brokerage or related fields

• At least 2 years of experience in a similar role is preferred

• Display excellent organizational skills, attention to detail and accuracy

• Demonstrate proficiency in Microsoft Office programs

• Excellent interpersonal, communication and customer service skills

• Able to remain calm under pressure and manage customer-facing dialogue

• Able to work as part of a team and show initiative/positive attitude in a fast-paced environment

• Reliable, with high integrity and a strong work ethic

• Certificate in Customs Competency for Declarant will be preferred