Outbound Call Centre Executive (Data Collection) - #1093724

Salary Range: $3,000 to $5,000 (commensurate based on experience)

Contract Duration: 12 months (renewable or convertible to permanent based on performance and business needs)

Work Location: Within walking distance of Novena MRT / Clarke Quay MRT

Work Hours: 5-day rostered work week, 9-hour shifts (including 1-hour lunch) between 9am and 9pm, Mondays to Sundays

Background:
Our client plays a vital role in gathering ground-level insights that help shape forward-looking policies and programmes. As part of the field operations team, this role supports nationwide initiatives by collecting essential household data directly from members of the public.

Responsibilities:

• Conduct in-person interviews with individuals across different household types, income levels, age groups, and ethnic backgrounds.

• Build trust and rapport to encourage open conversations and elicit accurate responses.

• Adapt your approach when faced with resistance or indifference, maintaining professionalism and composure at all times.

• Accurately capture and record information in accordance with established protocols.

• Uphold strict standards of confidentiality and integrity in all data handling.

• Share field insights and feedback to enhance future outreach efforts.

• Participate in briefings and training sessions to stay updated on data collection methodologies and operational guidelines.

Requirements:

• Diploma in any discipline; prior experience in frontline roles such as customer service, community work, or field-based assignments is advantageous.

• Willing and able to work evenings and weekends based on rostered schedules.

• Excellent interpersonal skills, confident, articulate, and able to engage a broad spectrum of individuals.

• Attentive and empathetic listener who can respond sensitively and adapt communication styles when needed.

• Resourceful and calm under pressure, especially when navigating challenging or ambiguous interactions.

• Self-motivated with a strong sense of responsibility and personal integrity.

Interested candidate, please click “APPLY” to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform — GO Mobile.

https://sg.go.persolkelly.com/job/apply/12154

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GOREF: 12154