Barista Leader [Loyang] - #1172884

SUMMARY

We’re looking for a passionate Barista Leader that has a strong understanding of coffee preparation and customer service, consistently delivering high-quality beverages with precision and care. You’ll be responsible for maintaining beverage standards, ensuring smooth daily bar operations, and creating a warm, welcoming experience for every guest.

KEY RESPONSIBILITIES

Operations & Quality Control

• Oversee daily bar operations to ensure all beverages meet recipe standards

• Manage bar inventory, ordering, and stock control for smooth daily operations

• Responsible for daily calibration of espresso machines, grinders, and filter equipment

• Monitor and adjust related machines to maintain taste consistency and quality drinks

• Ensure a clean, safe & organized work environment in compliance with hygiene & safety standards

• Oversee bar equipment maintenance, troubleshoot issues and liaise with service providers for repairs as needed

Training & Development

• Train and coach team members on beverage preparation, including espresso extraction, milk texturing, latte art, and workflow management

• Serve as a mentor and role model for baristas, demonstrating best practices and fostering a culture of continuous learning

• Review bar workflows, identify improvement opportunities, standard operation procedures and other training materials

Customer Experience

• Handle customer feedback and resolve beverage related issues promptly and courteously

• Ensure a positive customer experience through friendly interaction and professional service

• Maintain composure and deliver quality services even during high volume and fast-paced periods

Collaboration & Menu Development

• Support restaurant operations and perform any ad-hoc duties as assigned by superior

• Work with management on beverage menu planning, seasonal specials and new drink concepts

• Minimum 3 - 5 years’ experience working as a barista in specialty coffee environment, with at least 2 - 3 years in a supervisory/training role

• Strong knowledge of coffee and equipment calibration (espresso machines, grinders, filters, etc)

• Customer-service oriented, with a positive attitude and ability to handle a fast-paced environment

• Time-management skills, strong attention to detail and consistency

• Flexibility to work shifts, weekends and public holidays as required