Operations Manager (Salon/F&B) - #1171968

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image


• Coordinating front and back of the house operations for smooth delivery of services


• Training / coaching of new and current staff on customer service best practices


• Managing staff training, schedules and work performance


• Organize and supervise shifts


• Respond promptly to customer complaints, suggest solutions to resolve complaints


• Ensure compliance with safety and sanitation regulations


• Control operations cost and identify measures to cut wastages


• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations


• Preparing of reports


• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field


• Proven management experience in the Beauty & F&B industry


• Strong leadership skills


• Excellent communication skills


• Financial Management skills


• Customer service oriented


• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines


• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)


• Working knowledge of data analysis and performance / operation metrics