COFFEE SHOP SUPERVISOR - #1171942
TAM FOODS PTE. LTD.
Core Responsibilities
1. Daily Floor Operations
Shift Management
Opening and closing the outlet, checking inventory, and ensuring all equipment (e.g., espresso machines, POS systems, chillers) is functional.
Cash Handling
Managing cash drawers, performing daily sales reconciliation, and handling safe drops.
Problem Solving
Resolving customer complaints quickly and managing sudden operational bottlenecks (e.g., long queues or tech glitches).
2. Staff Management & Leadership
Rostering
Preparing weekly or monthly shift schedules to ensure optimal staffing during peak hours while keeping labor costs within budget.
Training
Onboarding new hires on company service standards, POS operations, and workplace safety.
Performance Monitoring
Motivating the team, ensuring staff follow grooming standards, and conducting basic performance evaluations.
3. Food Safety, Hygiene & Compliance
Quality Control
Ensuring food and beverage presentation, taste, and temperature meet established brand standards.
Sanitation Audits
Enforcing strict cleanliness guidelines (e.g., SFA guidelines in Singapore) across the dining area, counters, and food preparation spaces.
Compliance
Maintaining strict adherence to workplace safety regulations and food handling certifications.
4. Inventory & Supplier Coordination
Stock Ordering
Monitoring ingredient levels, ordering supplies from approved vendors, and minimizing food waste or stockouts.
Receiving Goods
Inspecting delivery quality and quantity, ensuring proper storage (e.g., FIFO method).
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