MOM IT Infrastructure Engineer - #1171182

Requirements

1. Role Overview

The IT Infrastructure Engineer is responsible for the implementation, operation and

maintenance of application infrastructure services that meet application

requirements and business needs, and is aligned to Government’s policies,

standards and procedures.

2. Roles and Responsibilities

a) Engage stakeholders to gather and translate business requirements into scalable and secure infrastructure solutions that meet availability, capacity, resiliency, security and business continuity requirements.

b) Work with internal teams, vendors and service providers to design, implement, configure and transition infrastructure solutions and services into production operations.

c) Support the rollout of new infrastructure platforms, technology refresh initiatives and infrastructure-related projects across on-premises and cloud environments

d) Manage the day-to-day operations, maintenance and support of IT infrastructure services to ensure high availability, optimal performance and minimal service disruption.

e) Monitor infrastructure health, troubleshoot incidents, perform root cause analysis, and coordinate timely resolution of technical issues in accordance with service level agreements (SLAs).

f) Manage firmware upgrades, security patching and lifecycle maintenance activities for infrastructure components, ensuring service continuity and minimising operational risks.

g) Ensure infrastructure solutions and operations comply with prevailing Government ICT policies, IM8 requirements, cybersecurity standards, and Agency IT governance frameworks.

h) Support vulnerability remediation, security hardening, audit activities and risk management initiatives to maintain a secure and resilient infrastructure environment.

i) Manage vendor performance, maintenance contracts and service delivery to ensure contract obligations and operational requirements are met.

j) Develop and maintain technical documentation, standard operating procedures (SOPs), deployment guides, support runbooks and incident response procedures.

k) Identify and implement automation, optimisation and process improvement initiatives to improve operational efficiency, service quality and system reliability.

l) Prepare operational reports, project updates and management presentations for stakeholders and senior management.

m) Perform other duties and responsibilities as assigned to support operational and organisational objectives.

3. Requirements

a) Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.

b) At least 3 to 5 years of relevant experience in IT infrastructure operations, systems administration, network administration, or infrastructure project delivery.

c) Good understanding of enterprise IT infrastructure technologies, including servers, storage, virtualization, cloud platforms, networking, and security solutions.

d) Experience supporting and maintaining infrastructure environments across on-premises data centres and cloud platforms.

e) Familiarity with enterprise networking technologies such as firewalls, load balancers, switches, wireless networking, and VPN solutions.

f) Knowledge of cybersecurity principles, infrastructure hardening, patch management, vulnerability management, and risk mitigation practices.

g) Experience in incident management, problem resolution, system maintenance, change management, and production support.

h) Knowledge of scripting or automation tools (e.g., PowerShell, Python, or equivalent) to improve operational efficiency and service reliability.

i) Familiarity with IT governance, security standards, and compliance requirements such as IM8 and Government ICT policies will be an advantage.

j) Experience working with stakeholders, vendors, and service providers to deliver infrastructure projects and operational services.

k) Strong analytical, troubleshooting, communication, and stakeholder management skills.

l) Ability to work independently and collaboratively in a fast-paced operational environment.