Key Account Executive - #1170627

The Air Station is a leading provider of sleep health solutions, specialising in diagnostic and therapeutic devices that improve patient outcomes. As we continue to grow, we are seeking a dedicated and accountable Key Account Executive to strengthen our key account relationships and drive sustainable business growth.

The Key Account Executive will be responsible for the end-to-end management and development of assigned key hospital accounts, with a focus on account growth, customer retention, contract renewals and operational excellence.

This role will build long-term partnerships with key stakeholders across sleep laboratories, respiratory departments and hospital management, while ensuring a high level of service and smooth coordination across commercial, operational and clinical requirements.

Key Account Management & Development

• Act as the primary point of contact for assigned key hospitals and sleep centres within the SingHealth cluster.
• Build and maintain strong, long-term relationships with clinicians, sleep technicians, respiratory therapists, procurement teams and hospital management.
• Drive account retention and sustainable revenue growth through proactive engagement and excellent service.
• Identify opportunities to grow existing accounts through appropriate upselling and cross-selling opportunities, including CPAP devices, masks, consumables and service contracts.
• Develop a strong understanding of each account's needs, challenges and future requirements.

Contract Renewal & Commercial Management

• Manage service agreements, rental programmes and supply contracts for assigned key accounts.
• Proactively plan and manage contract renewals, pricing discussions and volume negotiations.
• Monitor contract timelines and ensure timely follow-up with relevant stakeholders.
• Ensure compliance with internal commercial, operational and regulatory requirements.
• Work closely with internal Finance, Operations and other relevant teams on contractual matters where required.
• Support commercial activities, including onsite CPAP device sales, after-sales coordination and follow-up on outstanding orders and documentation.

Sales Performance & Account Growth

• Take ownership of sales performance, revenue and profitability for assigned key accounts.
• Monitor monthly, quarterly and annual performance against agreed targets.
• Prepare account forecasts, pipeline updates and performance reports.
• Analyse account performance to identify growth opportunities, trends and potential risks.
• Develop and implement account plans to support long-term revenue growth and customer retention.

Operations & Service Coordination

• Coordinate logistics, deliveries, installations and replacements of sleep diagnostic and CPAP equipment for assigned accounts.
• Ensure smooth day-to-day operational support, including device availability, consumables supply and service turnaround.
• Work closely with Operations, Logistics and Service teams to ensure customer requirements and service expectations are met.
• Anticipate and address operational challenges to minimise disruption to hospital operations and patient care.

Troubleshooting & Issue Resolution

• Act as the first point of escalation for operational, technical or service-related issues within assigned accounts.
• Coordinate with relevant technical, clinical and service teams to ensure issues are resolved effectively and promptly.
• Ensure timely follow-up and closure of customer complaints and service matters.
• Maintain strong communication with customers throughout the resolution process to ensure a positive customer experience.

Clinical Support & Customer Engagement

• Conduct department engagements, product updates and therapy education sessions for sleep laboratories, respiratory departments and nursing teams.
• Provide basic product and therapy workflow support to customers within the scope of the role.
• Support customers with product knowledge and patient compliance insights where appropriate.
• Work closely with Clinical Application Specialists or relevant internal teams for complex clinical cases and advanced product training.

Stakeholder & Internal Collaboration

• Work closely with internal teams across Sales, Sales Support, Operations, Logistics, Finance, Marketing and Service.
• Ensure effective communication and coordination to deliver a seamless customer experience.
• Provide market feedback and customer insights to support improvements in products, services and business processes.
• Maintain accurate account information, commercial records and relevant customer documentation.

• Minimum 2 years of experience in Medical Device Sales, Key Account Management, Clinical Applications or a relevant commercial role.
• Experience managing hospital or healthcare accounts will be advantageous.
• Strong commercial awareness, with the ability to manage sales performance, contracts and account growth.
• Good interpersonal and communication skills, with the ability to build relationships with stakeholders at different levels.
• Highly organised, accountable and able to manage both commercial and operational responsibilities.
• Strong attention to detail, particularly when managing contracts, sales figures and account documentation.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Competent in Microsoft Word, Excel and Outlook, with experience using CRM or ERP systems.
• Knowledge of CPAP therapy, sleep diagnostics or respiratory care will be an advantage.
• Valid Singapore Class 3A Driving Licence is required.

• Experience working with hospitals, sleep laboratories or respiratory departments.
• Experience in CPAP therapy, sleep diagnostics or respiratory care.
• Experience managing contracts, rental programmes or service agreements.
• Able to start work within a short notice period.