Customer Service Officer (admin/operations) | Up till $3,200 basic + Bonus - #1168900

Customer Service Officer

Salary: Up to S$3,200 + Variable Bonus
Location: Ubi Road, Singapore
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Join a growing company in the fast-expanding EV charging industry!

Key Responsibilities

• Be the first point of contact for customer enquiries via WhatsApp and other communication channels.

• Respond promptly to enquiries, confirm customer requirements, and maintain accurate records.

• Coordinate and schedule site surveys based on customer availability.

• Manage the customer journey from enquiry through quotation, installation, and project completion.

• Follow up on outstanding enquiries and ongoing projects to ensure timely completion.

• Liaise with showroom sales consultants and internal installation teams to coordinate project updates and EV charger collections.

• Prepare quotations and manage installation schedules.

• Process stock withdrawal requests before installation.

• Record incoming goods, returned items, and EV charger serial numbers.

• Monitor inventory levels and coordinate replenishment when required.

• Maintain accurate inventory records through stock updates, returns, and regular stock counts.

• Maintain accurate customer, project, and inventory records.

• Ensure tasks and follow-ups are completed proactively.

• Follow company SOPs to maintain service quality and operational efficiency.

• Support general office administrative duties as needed.

Requirements

• Customer service or administrative experience.

• Comfortable coordinating with customers, sales consultants, and internal teams.