Aircon/Chiller Technical Specialist (Asst Engineer) - #1168660

Role Summary

You will be responsible for troubleshooting the equipment that is under warranty at customer sites and manage the customers enquiries.

Your Key Responsibilities

• Perform on-site testing to diagnose issues before they become critical, enhancing system reliability.

• Provide effective technical solutions and feedback to customers to address any issues or concerns in a timely and professional manner.

• Address customer inquiries via phone, email or on-site visits, ensuring a positive service experience.

• Provide guidance and technical support to our service partners, ensuring that all parties are aligned in delivering high-quality service.

• Assist the team lead in planning daily manpower schedules and ensure that job sheets, billing, and spare parts procedures are completed accurately and promptly.

• Handle diverse customer inquiries and situations with professionalism and a solution-oriented mindset, ensuring high-quality service across varying scenarios.

You are:

• Possess a Diploma / Degree in Mechanical or Electrical Engineering, or a related engineering discipline.

• A valid Class 3 driving license is advantageous, as this role involves traveling to various job sites.

• Exposure to a broad range of customer profiles and real-time challenges that will stretch your thinking and elevate your skill set.

• Those without prior experience and have a keen interest or knowledge of air-conditioning systems are welcome to apply.

• Comfortable working at heights with safety harness.