Senior Specialist Analyst - Insurance - #1168436

Position Overview

We are seeking an experienced Senior Specialist Analyst to bridge business objectives with technology solutions within our Direct-to-Consumer (D2C) product team. This role will partner with business leaders, product owners, and technical teams to analyze business challenges, define functional requirements, and ensure successful delivery of technology initiatives. The ideal candidate will drive process improvements, contribute to user-centric solution design, facilitate testing activities, and mentor junior analysts while supporting both Agile and traditional project environments.

Key Responsibilities

• Partner with business stakeholders to understand operational challenges, strategic objectives, and technology needs.

• Lead business analysis activities by eliciting, documenting, validating, and prioritizing functional and non-functional requirements.

• Build strong relationships with stakeholders while effectively managing project scope and expectations.

• Conduct workshops, interviews, and discovery sessions to gather detailed business and system requirements.

• Translate business requirements into actionable deliverables such as user stories, process maps, acceptance criteria, functional specifications, and workflow documentation.

• Analyze existing business processes, identify improvement opportunities, and recommend optimized future-state solutions.

• Collaborate closely with Product Owners, Scrum teams, developers, QA, and project managers throughout the Software Development Life Cycle (SDLC).

• Support backlog refinement, sprint planning, and requirement clarification during Agile project execution.

• Create documentation including business process flows, gap analyses, data mappings, wireframes, prototypes, and reporting requirements.

• Coordinate and manage User Acceptance Testing (UAT), including test planning, scenario development, execution support, issue tracking, and business sign-off.

• Participate in solution validation, quality assurance activities, and production readiness reviews.

• Conduct user research, usability assessments, and stakeholder feedback sessions to improve overall user experience.

• Mentor and guide junior Business Analysts by promoting best practices, collaboration, and continuous learning.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline.

• Minimum 5 years of Business Analysis experience, including experience leading complex initiatives and mentoring team members.

• At least 5 years of experience within the Insurance industry.

• Strong knowledge of both Agile (Scrum) and Waterfall software delivery methodologies.

• Demonstrated ability to analyze business problems, recommend practical technology solutions, and translate requirements into clear functional documentation.

• Solid understanding of business process analysis techniques, requirement management, and process improvement methodologies.

• Excellent analytical, organizational, problem-solving, and decision-making abilities.

• Strong communication and stakeholder management skills with the ability to engage both business and technical audiences.

• Experience working with cross-functional teams, Subject Matter Experts (SMEs), Product Owners, developers, testers, and project managers throughout all phases of the SDLC.

• Proven ability to manage multiple priorities and deliver results in fast-paced environments.

Preferred Qualifications

• Exposure to UX/UI design principles and user-centered design methodologies.

• Experience with Figma, wireframing, prototyping, and usability testing.

• Basic understanding of HTML and CSS.

• Familiarity with data mapping, workflow modeling, and business process optimization tools.