Operation Assistant (SG) - #1168349

Job Summary

As an Operations Assistant, you will support daily vehicle movement, inspection, preparation, and delivery to ensure customers receive clean, safe, and ready-to-drive cars on time. You will collaborate with the Operations Supervisor, customer service team, partners, and customers to ensure smooth bookings, handovers, and returns.

Responsibilities

• Coordinate daily vehicle availability to fulfill booking requests on time

• Prepare vehicles before bookings by checking cleanliness, fuel or EV charging status, and basic readiness

• Arrange vehicle collection, delivery, return, and replacement as needed

• Inspect vehicles during handover and return for damages, cleanliness, mileage, accessories, and overall condition

• Record and update vehicle movements, check-ins, check-outs, inspection details, and supporting documents accurately

• Assist walk-in customers, partners, and drivers professionally and courteously

• Communicate clearly with customers, internal teams, vendors, and partners to resolve operational issues promptly

• Maintain cleanliness and organization of vehicles, parking areas, storage spaces, and office surroundings

• Complete assigned tasks using Wahdah’s internal systems, apps, job tickets, and documentation processes

• Support the Operations Supervisor with ad-hoc assignments, urgent vehicle movements, and customer recovery cases

• Follow company policies, service standards, and operational procedures consistently

• Suggest practical improvements to enhance fleet readiness, productivity, and customer satisfaction

Required competencies and certifications

• Valid Singapore Class 3 driving licence

• Ability to drive confidently and safely within Singapore

Preferred competencies and qualifications

• Minimum GCE ‘N’ Level / ‘O’ Level, NITEC, Higher NITEC, Diploma, or equivalent

• Basic computer and mobile app literacy

• Ability to communicate in English

• Prior experience in car rental, fleet operations, logistics, delivery, customer service, or automotive operations

• Responsible and detail-oriented in vehicle inspections

• Calm and professional in handling customers and urgent operational issues

• Willingness to be hands-on with vehicle movement, cleaning coordination, and operational support

• Good sense of ownership and urgency

• Neat grooming and professional appearance when representing Wahdah

• Hardworking, punctual, reliable, and courteous

• Comfortable with shift work, weekends, public holidays, and occasional overtime

• Ability to work independently and collaboratively as part of a team

• Customer-service oriented with a positive and professional attitude