Customer Service Specialist | West/Central | Up to $ 3,300 + Bonus - #1168312

Customer Service Specialist / Customer Service Assistant

Location (Nearest MRT): Central or West (Raffles Place/Jurong East)

Salary: Up to $ 3,300 (Depends on Qualification & Relevant Work Experience)

Gratuity Bonus: 1.5 Months

Duration of Work: 1 Year Renewable Contract

Work Days : 6-day rotating shift (including weekends & Public Holidays)

Work Hours : Rotating shifts between 9:00 AM – 10:00 PM (subject to operational requirements)

Why Join?

Up to $3,300/month
1.5 Months Gratuity Bonus
Stable renewable contract
Training provided
Opportunity to gain experience in a premium customer service environment
Multiple work locations available (Central & West)

Key Responsibilities

• Deliver excellent frontline customer service by assisting with enquiries, requests, and issue resolution.

• Provide concierge-style assistance and create a welcoming experience for visitors and customers.

• Handle phone calls, emails, messaging platforms, and other communication channels professionally.

• Manage customer feedback, lost & found cases, and administrative documentation.

• Support daily operations by conducting routine site inspections and reporting maintenance or operational issues.

• Promote membership programmes, digital services, mobile applications, and ongoing campaigns to customers.

• Assist with customer registrations, redemptions, and promotional activities.

• Coordinate with internal departments, tenants, and external partners to ensure smooth day-to-day operations.

• Support the planning and execution of events, marketing campaigns, and customer engagement activities.

• Maintain customer service areas, promotional materials, and operational readiness.

• Conduct announcements and perform other operational and administrative duties as assigned.

Requirements

• GCE O-Level or above.

• Prior experience in customer service, retail, hospitality, concierge, or front-facing roles is an advantage.

• Friendly, service-oriented, and confident in interacting with customers.

• Strong communication and interpersonal skills.

• Comfortable using computers, mobile applications, and Microsoft Office.

• Able to multitask, work independently, and remain calm in a fast-paced environment.

• Willing to work rotating shifts, including weekends and Public Holidays.

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Ethan Vong (R26159428)

Associate Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)