Customer Service Executive (Air Freight) - #1168305

Responsibilities

• Engaging with clients regularly to foster and maintain strong customer relationships.

• Preparing quotations and proposals

• Managing daily customer enquiries, order takings and data entry into in-house system

• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.

• Working closely with operations to ensure timely completion of services.

• Travelling as and when required for overseas business trips and events.

• Performing other tasks related to shipments co-ordination and ad-hoc duties as assigned by the superior

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies

• Knowledge in CCN/ Customs Regulations.

• Knowledge in Valuable Cargo

• Experience in international cargo movement, freight forwarding, or logistics industry

• Proficient in spoken and written English

• Service focused and customer-oriented with strong interpersonal skills

• Self-driven, analytical and able to perform with minimal supervision

• Equally motivated by working independently as well as collaborating in a team

• Excellent time management and organizational skills in a fast-paced setting

• Cheerful and pleasant disposition

• Able to travel overseas

• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)