Client Support Specialist - #1168021

The Role
We're looking for a Client Support Specialist to be the trusted guide for customers at Loan City. In this role, you'll help borrowers understand their loan options, provide clear and practical advice, and support them in meeting their financial needs. If you’re passionate about helping others make informed financial choices, enjoy meaningful conversations, and want to grow your career in FinTech, this role is for you.

About Loan City
Loan City is a digital loan comparison platform that simplifies the loan process by connecting borrowers in Singapore with an extensive network of loan providers.

We are a member of the Singapore FinTech Association (SFA).

Scope of Work

• Serve as the first point of contact for customer inquiries and loan applications

• Guide borrowers through our loan comparison process and provide clear, accurate advice

• Contribute to monthly loan volume targets by delivering excellent customer support

• Update and maintain accurate records in our CRM to ensure smooth follow-ups and reporting

• Gather feedback from borrowers and share insights to improve our platform and services
  

Requirements

• SG / Permanent Residence

• Diploma / A-level holder or above

• Fluent in English, proficiency in a second language (Mandarin, Malay, Tamil) is an advantage. We are seeking candidates proficient in Mandarin/Malay/Tamil to effectively communicate with Mandarin/Malay/Tamil-speaking clients.

• Problem-solving mindset and ability to stay calm under pressure

• Passionate about helping people make better financial decisions
  

Why Join Us

• Be part of a fast-growing fintech startup with big ambitions

• Opportunity to grow your career in FinTech

• Supportive, close-knit team where your ideas actually matter

• Flexible working arrangements (hybrid)

• Competitive salary and performance-based incentives

Candidates without experience are welcome to apply.

Contact Details

• ••••@loancity.sg

• +65 •••••375