Air Freight Customer Service Executive (Islandwide/Import/Export) - #1167861

Responsibilities:

· Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.

· Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.

· Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.

· Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.

· Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.

· Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.

· Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.

· Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.

· Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.

• Min 2 years of experience in air freight import/export in 3PL

• Preferred experience in using CargoWise system

• Preferred experience with shipping procedures and operational workflows.

• Strong analytical and problem-solving skills. Ability to think critically and resolve operational issues efficiently.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a fast-paced, dynamic environment. High level of accuracy and attention to detail in managing documentation and operational tasks.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883