Customer Service Executive - #1167790

RESPONSIBILITIES

• Perform sales order management for customers.

• Perform allocation of stocks and arrange delivery for customers’ orders.

• Provide quality customer service support to customers over e-mail and phone.

• Handle customer enquiries efficiently and escalate issues promptly when required.

• Conduct regular meetings with customers for close communication.

• Perform problem solving to value-added customers.

• Extract and tabulate data for monthly reporting.

• Collaborate with internal teams to ensure timely resolution of customer issues.

• Promote or recommend new products to existing customers.

• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.

• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

• Customer oriented with strong communication and interpersonal skills.

• Experience in handling customers’ inquiries and claims by emails and phone calls.

• Able to take initiative and hardworking.

• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.

• Experience in SAP will have an added advantage.

• Team player and also able to work independently.