Field Service Engineer (MMD) - #1167599

Nova Singapore is looking for a Field Service Engineer to support our business and drive its growth.

As a Field Service Engineer, you will play a pivotal role, contributing to the overall success of Nova. This position offers an exciting opportunity for individuals who are passionate about Semiconductor and are eager to make a meaningful impact through the role.

Roles & Responsibilities

• Support Nova systems as defined under Nova’s warranty and End User service support agreements

• Maintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to time

• Assist in new equipment installations, “add-ons,” and upgrades

• Provide feedback to the division engineering and service teams based on experience gained with customers

• Employ FSRs for all service activities

• Provide customer training and retraining.

• Ensure an adequate level of know how among customers’ ‘users’.

• Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.

• Demonstrate ability to manage escalations and critical customer situations successfully.

• Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.

• Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.

• Report design, reliability and/or maintenance issues to engineering.

• Create, edit and review technical field and training materials and documentation.

• Support beta programs at customer sites and division engineering center

• Provide customer support during working schedule as defined by service contract

• Be prepared to support the customer beyond the defined working schedule as required

Requirements

• Minimum BS in Electrical / Mechanical Engineering / Material Science

• 3+ Working knowledge of capital semiconductor equipment, including X-ray, vacuum, and automated systems.

• Strong mechanical and electrical aptitude, with the ability to independently troubleshoot complex issues.

• Hands-on experience with high-vacuum systems is highly preferred.

• Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology toolexperience is plus

• Understanding of semiconductor manufacturing practices, safety, ergonomics, and yield optimization.

• Proficiency in first-level software troubleshooting and support.

• Familiarity with equipment integration and communication protocols such as SECS/HSMS.

• Comfortable performing manual and physical tasks in a cleanroom environment, including bending, crawling, andworking around large equipment.

• Willingness to travel for service events, customer training, and onsite support (approximately 25%).

Life at Nova:

• Enjoy paid annual vacation and sick days, as well as allowance for transportation and spot bonus.

• Get recognition of your special occasions and enjoy diverse holiday gifts and fun swag.

• Employee Insurance (Outpatient Medical Plan, Hospitalization & Surgical Plan, Critical Illness Plan, Accidental Plan, Life Insurance Plan)

• Take advantage of training and learning programs to further develop as a professional.

Get to know us better

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology and process control solutions for semiconductor manufacturing.

With approximately 1,400 employees, three R&D centers and 31 sites worldwide, we provide valuable insights into the world’s most advanced industry. We leverage a variety of technological fields, including physics, optics, chemistry, and algorithms, to develop hardware and software solutions that measure nearly every advanced computer chip built in the world.

Nova dives deep into the atomic level, extracting unique insights using dimensional, materials and chemical metrology, providing our customers with crucial decision-making data, and addressing critical challenges by offering differentiated solutions.

Our outstanding, people-focused, and innovative culture means that every individual at Nova has the opportunity to make a significant impact and redefine the boundaries of what can be achieved through technology.

Sentronics Metrology GmbH (a Nova Company), acquired by Nova, is a leading metrology company specializing in high-precision measurement solutions for semiconductor manufacturing. Based in Mannheim, Sentronics brings over 25 years of expertise in developing cutting-edge metrology systems.

The company’s integration into Nova is already underway, and it is now an integral part of the Nova family, sharing the same values of innovation, quality, and customer satisfaction. The combination of Nova's global reach and Sentronics' advanced technology and specialized knowledge creates a unique platform for growth and innovation. As part of Nova, Sentronics will fully benefit from the exciting opportunities in the rapidly evolving semiconductor industry.