Service Advisor cum Warranty Executive - #1167493

Company Overview:

Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services. As a trusted name in the industry, we are committed to delivering exceptional vehicles and quality sales & after-sales services.

Position Overview:

The Service Advisor cum Warranty Executive serves as the primary point of contact for customers and is responsible for managing vehicle service appointments, coordinating workshop activities, and handling warranty claims. The role ensures excellent customer service, efficient workshop operations, and compliance with manufacturer warranty policies and procedures. The candidate should have experience using Data Management Systems (DMS) to manage service operations, repair orders, invoicing, and warranty administration.

Responsibilities:

Customer Service & Service Advisory

• Attend to customer enquiries and provide professional service advice.

• Receive vehicles for servicing, repairs, inspections, and warranty-related matters.

• Open and manage repair orders (RO) through the DMS system.

• Prepare service quotations and obtain customer approval for repairs.

• Explain service recommendations, repair requirements, and estimated costs to customers.

• Update customers on vehicle repair status and completion timelines.

• Conduct vehicle handover and explain completed work to customers.

• Ensure high levels of customer satisfaction and service quality.
  

Warranty Administration

• Assess warranty eligibility based on manufacturer warranty policies and guidelines.

• Prepare, submit, and follow up on warranty claims with the manufacturer or principal.

• Ensure all warranty claims are properly documented with supporting evidence.

• Coordinate with technicians to obtain diagnostic reports and repair details.

• Monitor warranty claim status and reimbursement.

• Handle warranty audits and ensure compliance with manufacturer requirements.

• Minimize warranty claim rejections through accurate submissions.
  

DMS & Administrative Duties

• Proficient in using Data Management Systems (DMS) for service operations.

• Generate repair orders, job cards, quotations, invoices, and warranty claims through the DMS.

• Maintain accurate customer, vehicle, and service records.

• Prepare daily, weekly, and monthly service and warranty reports.

• Monitor service history and maintenance schedules using the DMS.

• Ensure data accuracy and compliance with company processes.
  

Requirements:

• Diploma, NITEC, Higher NITEC, or equivalent qualification.

• Minimum 2–3 years of experience as a Service Advisor, Warranty Executive, or similar automotive aftersales role.

• Hands-on experience with Data Management Systems (DMS).

• Strong knowledge of warranty claim processes and manufacturer requirements.

• Good communication, customer service, and problem-solving skills.

• Proficient in Microsoft Office applications.

• Ability to work independently and in a fast-paced environment.

Preferred Experience:

• Experience with EV (Electric Vehicle) brands and warranty administration.

• Familiarity with DMS, ERP, and workshop management systems such as Odoo, Kerridge, AutoLine, CDK, or equivalent.

• Technical understanding of vehicle repair and maintenance processes.