Admin Operations - #1167350

Roles & Responsibilities

Role

The Document Imaging Specialist is a member of a team responsible for service delivery through efficient document scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.

Responsibilities

• Deliver a great service and build strong trusted relationships with client

• Deliver a range of Document Imaging services and support to the client with minimal or no supervision

• Receive, sort, batch and prepare hard copy documents for scanning

• Remove all bindings correctly, without degrading the hard copy document.

• Repair and prepare hard copy documents for auto-feed scanning as required.

• Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form

• Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly

• Capture data from scanned images accurately and completely within keystrokes performance measurements

• Perform quality checks on scanning, data entry and final digital output; rework as required.

• Restore hard copy documents to original form as required for packing into archive boxes

• Ensure daily record keeping functions are completed and reporting information is maintained

• Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA

• Identify and implement opportunities for process improvement

• All other duties as assigned by management

Job Requirements:

• Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry-level position)

• Excellent customer service mind-set and good communication skills

• Proven record working in a fast-paced and time sensitive environment with little to no errors

• Absolute team player, and look to enjoy working with a close-knit team

• Attention to detail, responsible and organized

• Basic computer literacy skills in MS Excel and Word

• Malaysian are welcome to apply