Administrative Executive (1-Year Contract) - #1167259

About the role

This role encompasses account onboarding and lifecycle management, billing and pricing governance, clinical operations support, and client engagement. You will facilitate and audit documentation for client credit account applications, coordinate internal approval routing, and perform system configuration for secure client access. You will assign packages and pricing structures to billing accounts, conduct vetting of system price adjustments, and perform periodic manual audits of pricing schemes. You will create tailored Health Screening Request Forms, manage the appointment web portal, and coordinate with lab providers. You will manage multi-channel appointment bookings, execute Electronic Direct Mail campaigns, and assist in audit readiness. You will act as a key point of contact between Sales, Operations, and Finance to resolve client-related discrepancies.

Key responsibilities

• Facilitate and audit all documentation for client credit account applications, ensuring 100% accuracy prior to submission

• Coordinate internal approval routing for account creation, liaising with authorized signatories and the Finance team for final setup

• Perform SCMS account creation and login setup to enable secure client access to medical reports

• Manage the full lifecycle of an account, including UEN updates, company name changes, reactivations, or closures

• Assign relevant packages, service codes, and pricing structures to billing accounts to ensure error-free invoicing

• Conduct rigorous vetting of system price adjustments to ensure alignment with formal service agreements

• Perform periodic manual audits of pricing schemes and discounts; collaborate with Finance to assess margin impact

• Create tailored Health Screening Request Forms that capture specific billing instructions and report delivery preferences

• Manage multi-channel bookings (Phone, Email, Online), ensuring clients have clarity on service types, locations, and timings

• Execute Electronic Direct Mail campaigns to promote upselling opportunities, including database segmentation and lead follow-up

About you

• Diploma in Business Administration or related field

• Minimum 2–3 years of experience in administrative operations, preferably within healthcare or corporate services

• Strong command of oral and written English

• Microsoft Excel at intermediate or advanced level for price vetting and data management

• Proficient in Clinical Information Systems (CAS/SCMS experience is a plus)

• Familiar with EDM tools and database segmentation

• Meticulous attention to detail: Essential for billing configuration and credit documentation

• Able to liaise effectively between Account Managers, Finance, and external Lab Providers

• Strict adherence to PDPA and internal audit protocols