E-commerce Operation Specialist - #1167103

Company Background

Gname.com is a leading technology company specializing in domain name registration, management, and related internet services. Known for its innovative solutions and customer-centric approach, Gname.com is a trusted name in the global domain industry.

Job responsibilities

1. Responsible for processing user reservation-related data and promptly addressing and resolving various data issues;

2. Monitor and analyze daily operational data and statistics, assist superiors in problem-solving, and regularly propose optimization plans;

3. Perform domain-related data checks, processing, and analysis to ensure data accuracy and integrity;

4. Resolve after-sales issues, including domain backend operations and customer service-related problems;

5. Coordinate and communicate across departments (such as Customer Service and Technical) to provide actionable improvement suggestions and complete product data processing and user feedback tasks;

6. Handle domain reservation requests, conduct detailed data reporting and analysis, identify root causes, and propose solutions;

7. Participate in system optimization and process improvement to enhance operational efficiency and user experience;

8. Provide timely feedback on abnormal situations to ensure smooth communication between the platform and customers;

9. Complete other tasks assigned by the department manager.

Job requirements

1. Education requirements: Bachelor degree or above, more than 1 year of working experience in the Internet, e-commerce industry or platform enterprise, familiarity with domain names and domain name industry is preferred;

2. Majors: English, foreign trade, computer, Internet, marketing, e-commerce are preferred;

3. Have a strong sense of responsibility, good expression and communication skills, and a sense of teamwork;

4. Have good learning ability, communication skills, be positive and optimistic, have a strong enterprising spirit, and be passionate about the industry you are engaged in;

5. Have good data analysis skills and strong insight. Can make optimization suggestions for work processes and maintain feedback;

6. Have fluent English & Chinese communication skills to liase with key stakeholders.

Working Hours:

• This role follows a rotating shift system with the following possible shifts:

  • 9:00 AM – 6:00 PM (working onsite)

  • 5:00 PM – 2:00 AM (working from home)

• 5 working days every 7 days with 2 days off.

Why Join Us?

• Friendly and collaborative team culture

• Stable, growing company with a focus on efficiency and innovation

• Good benefits

- AWS

- KPI bonus

- Allowances

- Medical Insurance

- Dental and Eye Care

- Team Building

- Birthday Party

- Afternoon Tea and Snacks