Operations Manager – Emergency & Clinical Services - #1166885

Role Overview
Lead and manage the operations of a specialised medical centre, driving clinical excellence, strategic transformation, and community impact across trauma services.

Key Responsibilities

Operations & Patient Services

• Plan and coordinate day-to-day centre operations, ensuring smooth patient flow and efficient resource allocation

• Drive end-to-end optimisation of the patient journey with a focus on timeliness, outcomes, and experience

• Lead operational readiness and scaling of centre programmes, including regional network coordination and survivorship initiatives

Strategy & Planning

• Support development and execution of centre strategy aligned to national healthcare priorities

• Lead key strategic planning efforts and translate strategy into operational plans, KPIs, and measurable outcomes

• Provide secretariat support and thought partnership for senior-level committees and workgroups

Quality, Compliance & Governance

• Champion quality improvement and clinical best practices across all services

• Manage regulatory compliance and support accreditation processes

• Ensure adherence to hospital policies and governance standards

Data & Innovation

• Develop and manage data dashboards and analytics frameworks to track outcomes and system performance

• Translate clinical and operational data into actionable insights for decision-making

• Identify and implement innovative models of care and digital tools to improve efficiency and patient flow

Stakeholder Engagement & Community Outreach

• Collaborate with medical, nursing, allied health, and administrative teams on best practices

• Engage government agencies, community partners, and internal stakeholders to enhance service capabilities

• Lead community outreach and public education initiatives on injury prevention and trauma awareness

• Support national platforms and partnerships with external agencies, schools, and ministries

Financial & Resource Management

• Support business planning, budgeting, and resource optimisation

• Contribute to new service model development and funding proposals

Requirements:

• Master of Public Health (MPH), Bachelor of Health Sciences or equivalent

• Minimum 7 years of relevant working experience
  
  

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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