IT Infrastructure (End User/Network) - #1166770

Responsibilities

• First Point of Contact to End User Support & Maintenance, troubleshooting network, connectivity and servers matters.

• Provide timely IT support to end users across local and regional offices, including desktop, laptop, and peripheral troubleshooting.

• Support Windows 11 operating systems, including OS configuration and user troubleshooting

• Manage Active Directory tasks such as password resets, account unlocks, and basic user access support

• Manage end-user PC setup, configuration, and deployment for new joiners and replacements

• Installed, configured, and troubleshoot printer drivers, printer connectivity, and print queue issues

• Respond promptly to IT inquiries and incidents, ensuring issues are resolved within defined service levels.

• Track, document, and maintain records of end-user issues and resolutions.

• Troubleshooting for network devices and connectivity issues, server and system support

• Involve in IT projects and adhoc support

Requirements

• Bachelor Degree in Computer Science, or a related discipline is preferred.

• 1 to 2 years of relevant IT Infrastructure experience in a MNC or IT SI setting.

• Those without prior experience and have strong IT concepts and knowledge in IT infrastructure are welcome to apply.

• Experience in end user support, servers' management and network

• Comfortable with setting up, racking, or moving IT equipment when required.