Customer Service Officer | Up to $3000 | Mon - Fri - #1166637

Duration: 1 year contract

Working Hours: Monday to Friday, 8.45am to 6pm

Working Location: Bukit Batok, Woodlands, Cashew, Fort Canning (rotational)

Summary:

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities:

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

• Conduct inspection of 100% of the units to certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.

• Ensure defects rectification are completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

• Assist in the resolution of owners’ complaints and ensure Owners’ complaints resolved satisfactorily.
  

Requirements:

• ‘A’ Level/Diploma in real estate or relevant discipline

• Minimum 2 – 3 years in real estate and customer service

• Good written and verbal communications skills

• Good organizational and problem-solving skills

• Customer oriented

• Adaptable to new and changing situations
  

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EA Reg. ID: R22109658 (Teng Yong Yao)

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394