Assistant, Customer Service - #1166564

Are you a customer-focused and detail-oriented individual who enjoys working in a fast-paced environment? Join our dynamic Customer Service team and be part of a company that values teamwork, operational excellence, and customer satisfaction.

As an Assistant, Customer Service, you will play a key role in supporting daily operations by managing customer orders, coordinating deliveries, and ensuring smooth communication between customers and internal departments.

What You'll Be Doing

• Process and manage customer orders accurately to ensure timely delivery

• Communicate closely with customers to provide order updates and resolve delivery-related issues

• Coordinate with internal departments to support efficient order fulfilment and logistics operations

• Monitor delivery schedules, approvals, and outstanding purchase orders to maintain smooth operations

• Maintain accurate records of purchase orders, inventory levels, and shipment status

• Work closely with the Procurement team to ensure adequate stock availability and timely replenishment

• Monitor inbound and outbound shipments and proactively alert relevant teams on delays or stock shortages

• Support the Sales team by highlighting unusual demand trends and shipment concerns

• Maintain and update the E-sales portal and prepare customer stock consumption reports

• Review inventory levels regularly to ensure healthy stock management

• Handle customer and intercompany orders, shipment coordination, and related documentation efficiently and accurately

What We're Looking For

• Diploma or equivalent qualification

• Prior experience in customer service, sales coordination, order management, or logistics coordination

• Knowledge of inbound and outbound shipment arrangements

• Proficient in Microsoft Office applications

• Good interpersonal and communication skills

• A proactive, organised, and customer-oriented mindset

• Ability to work independently and collaboratively in a team environment

If you are passionate about customer service and enjoy coordinating operations in a dynamic environment, we would love to hear from you