Regional Install Manager - #1166526

Responsibilities

• Coordinating with our customers and service team on resource scheduling and site preparation.

• Scheduling and deploying Installation engineers and coordinating assets across service.

• Managing the products from shipment to assure timely warranty start, and customer satisfaction.

• This position drives installation escalations and involves collaborating with Customers, Product Support Operating, Service Operations and Manufacturing Operations.

• Assures operational quality of systems.

• Coordinates installation quality and timeliness with KLA Channel Partners

• Works directly with Customers to validate new Installation or Upgrade performance and transfer tool responsibility.

• Create, manage, and identify new KPIs to better track installation progress and quality.

Requirement:

• Bachelor's Degree / Diploma in Engineering

• Minimum 5 years' experience servicing or manufacturing semiconductor capital equipment.

• Preferably with 2 years or more people management experience

• Able to communicate fluently in written and spoken English.