Customer Support Manager (Semiconductor Equipment, up to 7k) - #1165890

Summary Benefits

• Salary: $5,500 to $6,500

• AWS + Variable Bonus + 14 Days Annual Leave

• Location: Ang Mo Kio

• Working Hours: Monday – Friday, 8:30am – 5:30pm

• Regional exposure with opportunities to support global semiconductor customers.

Job Responsibilities

• Lead and manage the customer support team to ensure efficient daily operations and high customer satisfaction.

• Handle corporate customer enquiries, sales orders, quotations, and service requests promptly and professionally.

• Process and monitor customer orders, ensuring timely order fulfilment and shipment updates.

• Build and maintain strong relationships with key corporate customers and internal stakeholders.

• Coordinate with internal departments to resolve customer issues and ensure smooth order processing.

• Drive continuous improvement in customer service processes and operational efficiency.

• Prepare customer reports and maintain accurate operational documentation.

• Ensure compliance with company policies, quality standards, and customer requirements.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Engineering, Operations Management, or a related field.

• Minimum 4 years of managerial or team leadership experience in customer support, customer service, or order management.

• Experience handling corporate customers in the semiconductor industry is highly preferred.

• Experience in the machinery, equipment, or technical service industry is an advantage.

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We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Neo Shou Qi (R26159453)