Customer Service Executive - #1164285

About the role

This position reports directly to the operations manager or service delivery lead and will work closely with all team members and relevant business units. The role involves supporting service performance, coordinating work execution, and engaging with clients to understand their equipment needs and build lasting relationships.

Key responsibilities

• Support to maintain and improve service performance metrics reports, as required

• Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions

• Provide quality, cost effective service while looking at ways to contribute to process improvement

• Provide ad-hoc analyses and summaries of information as requested

• Connect with potential clients via phone, email, and networking events

• Consult with clients to understand their needs for equipment

• Ensure that all recommendations made suit the client and their business

• Engage with clients and build lasting relationships to maximize sales from each account

• Liaise with suppliers and various departments to ensure timely delivery of customers' orders

• Continually meet targets, KPI's and sales goals on a monthly and quarterly basis

About you

• Bachelors' Degree or above in business or related field

• At least 5 years of work experience in sales / sales operations

• Open to undergrad with relevant work experience

• SAP knowledge, supply chain experience / background is preferred

• Excellent communication skills, both written and verbal

• Confident and personable in character

• Effective problem-solving skills