Business Process & Operations Manager - #1165806

Business Process Optimisation

• Review, analyse, and optimise existing operational workflows across operations.

• Identify process bottlenecks, inefficiencies, and areas for improvement.

• Develop, implement, and maintain Standard Operating Procedures (SOPs) and operational guidelines.

• Lead continuous improvement initiatives to enhance productivity, efficiency, and service quality.

• Drive digitalisation and automation initiatives where appropriate.

Dormitory Operations Management

• Work closely with site management teams to address operational challenges and improve service standards.

• Ensure consistency of operational practices across all dormitory locations.

• Analyse operational data and reports to identify trends, gaps, and inefficiencies, and provide strategic recommendations to management to improve business processes and operational performance.

Compliance, Risk & Governance

• Ensure compliance with dormitory licence requirements, company policies, MOM regulations, Workplace Safety and Health (WSH) requirements, and other applicable regulations.

• Coordinate with all departments to prepare for, support, and manage internal and external audits, ensuring compliance with organisational policies and regulatory requirements.

• Conduct operational reviews and audits to identify compliance gaps and risks.

• Develop and implement corrective and preventive measures where necessary.

• Support internal and external audits, inspections, and regulatory assessments.