Assistant Station Manager [DTL] - #1165778

Responsibilities:

• Operations and Customer Service
  - Assist the Station Manager in daily operations and delivering quality customer service.
  - Handle passenger issues, ticketing matters, and crowd control.
  - Manage access to the station and operate the Passenger Service Centre.
  

• Safety and Compliance
  - Enforce Rapid Transit Systems (RTS) Regulations and company safety policies.
  - Conduct security patrols and coordinate with Transit Guards on security issues.
  - Monitor for fire risks and prohibited items in railway premises.
  - Ensure safe work practices, proper activation of staff protection devices, and valid track access qualifications.
  

• Incident and Emergency Handling
  - Assist in managing station incidents and implementing the Safety Management System.
  - Drive and operate passenger trains as needed, including acting as Emergency Train Operator.
  - Manually set train routes locally in a safe and efficient manner when required.
  

• Training and Development
  - Help train new staff and trainees through on-the-job training.

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits 'O' Levels

• Able to reach a height of 200 cm with both hands

• Able to identify colours

• Willing to perform shift work, including night shift, weekends and Public Holidays

• Minimum 2 years working experience, preferably in the service or retail industry

• Required to manually operate station and trainborne equipment

• Good interpersonal skills with a passion to work with people