Cluster Lead - #1165678

At JLL, we're looking for a Cluster Lead who is passionate about driving technological innovation and excellence in our dynamic commercial real estate environment. You'll be instrumental in shaping a brighter way for our clients by designing, developing, and implementing cutting-edge engineering solutions that transform property management services. This comprehensive role carries significant operational responsibilities across facilities management, asset maintenance, compliance, and environmental health and safety. You'll be accountable for critical building systems including elevators, mechanical systems, and plumbing while also managing contract compliance, risk management, and emergency response planning. Working closely with Account Leads and cross-functional teams, you'll ensure the seamless operation of facilities while maintaining the highest standards of safety and compliance. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll lead initiatives that drive operational excellence while fostering sustainability and efficiency across our portfolio.

As a Cluster Lead, you'll embody this approach by finding creative solutions to complex facilities challenges while maintaining the highest standards of safety and efficiency. What sets JLL apart is our culture of collaboration, locally and across the globe, which you'll leverage to drive continuous improvement in our property management operations. Join us and be part of an environment where we support each other's wellbeing and champion inclusivity and belonging across teams while delivering exceptional service to our clients.

As a Leader, you will be required to provide an overview of your entire team's performance, able to identify areas of improvement and take steps rectify them. This includes, coaching, identifying training needs, mentoring of staff.

Key Responsibilities:

• Assist Account Lead with tenant liaison activities and resolve property-related issues promptly

• Oversee contract compliance, risk management, and adherence to security guidelines including badge processes

• Support environmental health and safety programs, including identifying and rectifying EHS concerns

• Lead the development of emergency response plans and coordinate regular EHS training for team members of the managed site

• Implement and maintain Computerized Maintenance Management Systems (CMMS) for tracking work orders and assets

• Provide accountability for helpdesk administration, end-user forums, and complaint management systems

• Develop comprehensive asset management strategies for hard services with lifecycle planning for the managed site

• Direct predictive, preventive, and corrective maintenance programs across assigned properties

• Manage subcontractor performance, ensuring compliance with contract requirements and company standards

• Ensure proper documentation and maintenance of asset histories in client systems

• Coordinate engineering support for critical systems including elevators, plumbing, and building mechanical systems

• Manage MRO (Maintenance, Repair, and Operations) supplies and maintain tools inventory

• Manage General Building Works, Cleaning, Landscaping and other soft-services related scope.

• Monitor building efficiency metrics and implement improvement strategies

• Oversee tenant fit-out works and ensure tenant compliance with authority requirements

Client Satisfaction

• Assist Account Lead with tenant liaison activities and resolve property-related issues promptly

• Provide accountability for helpdesk administration, end-user forums, and complaint management systems

Compliance

• Oversee contract compliance, risk management, and adherence to security guidelines including badge processes

• Support and develop environmental health and safety programs, including identifying and rectifying EHS concerns

• Support the development of emergency response plans and coordinate regular EHS training for team members

• Manage subcontractor performance, ensuring compliance with contract requirements and company standards

• Oversee tenant fit-out works and ensure tenant compliance with authority requirements

Systems Performance

• Implement and maintain Computerized Maintenance Management Systems (CMMS) for tracking work orders and assets

• Direct predictive, preventive, and corrective maintenance programs across assigned properties

• Coordinate engineering support for critical systems including elevators, plumbing, and building mechanical systems

• Monitor building efficiency metrics and implement improvement strategies

Asset Management

• Develop comprehensive asset management strategies for hard services with lifecycle planning

• Ensure proper documentation and maintenance of asset histories in client systems

• Manage MRO (Maintenance, Repair, and Operations) supplies and maintain tools inventory

Qualifications

• Diploma in Engineering, Facilities Management, or related field

• 5+ years of experience in facilities engineering or property management with at least 2 years in a leadership role

• Strong knowledge of building systems including mechanical, electrical, and plumbing

• Strong knowledge of general building works and soft services.

• Experience managing computerized maintenance management systems (CMMS)

• Demonstrated expertise in environmental health and safety regulations and compliance

• Proven track record in contract management and subcontractor oversight

• Knowledge of asset lifecycle management and preventive maintenance programs

• Knowledge of Change management process for technical maintenance activities