Data Centre Critical Facilities Engineer - #1165608

We are partnering with a leading global technology services provider supporting one of the world's largest hyperscale infrastructure environments.

They are seeking a Data Centre Critical Facilities Engineer to support the monitoring, triage, and coordination of operational incidents across critical data centre infrastructure within large-scale hyperscale and colocation environments.

Working within a 24x7 operations team, you'll act as the first point of response for facilities-related events, monitoring critical infrastructure systems, coordinating with onsite engineers, vendors, and site operations teams to ensure incidents are managed efficiently and uptime is maintained across mission-critical environments.

The environment is heavily focused around:

• Hyperscale Data Centres

• Critical Facilities Operations

• Building Management Systems (BMS)

• Data Centre Infrastructure Management (DCIM)

• Electrical Power Monitoring Systems (EPMS)

• Critical Power & Cooling Infrastructure

• Environmental Monitoring

• Incident & Event Management

• Vendor & Site Coordination

• Mission-Critical Infrastructure

Responsibilities:

• Monitor critical facilities infrastructure using enterprise monitoring platforms including BMS, DCIM, and EPMS.

• Respond to alarms across power, cooling, environmental, fire, and life safety systems supporting hyperscale data centre environments.

• Investigate infrastructure alerts, assess operational impact, and determine the appropriate escalation path.

• Act as the first point of contact for critical facilities incidents affecting live production environments.

• Coordinate with onsite Critical Facilities Engineers, vendors, Smart Hands teams, and site operations throughout incident resolution.

• Monitor utility power systems, UPS, battery plants, generators, ATS, PDUs, CRAH/CRAC units, chilled water systems, and environmental monitoring platforms.

• Manage incidents through to resolution, ensuring accurate documentation, timely communication, and operational updates.

• Track alarms, infrastructure events, and maintenance activities through JIRA and internal ticketing systems.

• Produce shift handover reports and maintain detailed operational documentation.

• Support planned maintenance and operational changes by following SOPs, MOPs, EOPs, and established runbooks.

• Participate in a 24x7 rotating shift supporting mission-critical data centre infrastructure.

Requirements:

• 1-3+ years' experience within Critical Facilities Operations, Data Centre Operations, Facilities Operations Centres (FOC), NOC, or mission-critical environments.

• Experience monitoring BMS, DCIM, EPMS, or similar infrastructure monitoring platforms.

• Understanding of critical power and cooling infrastructure within data centre environments.

• Familiarity with UPS systems, generators, ATS, PDUs, HVAC, CRAH/CRAC units, chilled water systems, or environmental monitoring.

• Experience working with incident management or ticketing systems such as JIRA, ServiceNow, or similar.

• Experience coordinating incidents across onsite engineering teams, vendors, and external service providers.

• Strong incident management, prioritisation, and operational coordination skills.

• Experience following SOPs, MOPs, EOPs, and operational runbooks.

• Excellent communication skills with the ability to work effectively in a fast-paced operational environment.

Why Apply?

• Opportunity to support one of the world's most advanced hyperscale infrastructure environments.

• Work within a mission-critical operations team responsible for maintaining the power, cooling, and environmental systems supporting globally distributed technology platforms.

• Gain exposure to enterprise-scale critical facilities operations within hyperscale data centres.

• Excellent long-term career progression into Critical Facilities Engineering and wider mission-critical infrastructure operations teams.