Customer Service Officer (West - Logistics) - #1165583

Highlights

• Permanent Role

• 12-hour Rotating Shift (Day/Night, 4-3-3-4 Roster)

• Priority Hiring: Night Shift Candidates

• Salary: 2800 to 3000 + Performance Bonus

• Night Shift Allowance + Flexible Benefits + Sign-On Bonus (T&C Apply)

Job Responsibilities

· Handle customer orders using WMS/ERP systems.

· Coordinate with warehouse, inventory, and transport teams on order fulfilment and deliveries

· Monitor order status and follow up on delays or exceptions.

· Attend to customer enquiries and provide timely updates on shipment/order status.

· Prepare logistics documents (DO, packing list, invoice, POD).

· Support inventory checks, discrepancy investigations, and customer reports.

· Ensure compliance with customer SOPs and service requirements.

Job Requirements

· 1–2 years of relevant experience in customer service or logistics.

· Experience in 3PL /contract logistics/warehouse operations is an advantage.

· Familiar with WMS/ERP systems preferred.

· Good communication and problem-solving skills.

· Meticulous, organised, and able to multi-task.

· Good MS Office skills, especially Excel.

· Able to work overtime when required

· Able to work on weekends and Public Holidays according to roster

Shift Schedule

· Night Shift: 8:00 PM – 8:00 AM

· Day Shift: 8:00 AM – 8:00 PM

Interested applicants, please send in your updated resume in Word format. We regret to inform you that only shortlisted candidates will be notified.

EA License No: 18C9251

EA Personnel No: R1653228