Assistant Operations Manager (Co-Living, Location: EAST) - #1165551

Job Responsibilities:

• Overall responsible for the smooth and efficient operations of the property.

• Monitor day-to-day facilities and maintenance operations.

• Involve in ad-hoc project management and to undertake feasibility studies.

• Responsible for the setting up of SOP and to achieve KPIs.

• Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works.

• Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations.

• Review processes and workflow to maximize tenant's satisfaction.

• Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues.

• Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors.

• Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.

• Ensure compliance of safety & building regulations and all other statutory requirements.

• Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule.

• Perform any ad-hoc task as assigned by the management.

Requirements:

• Degree in Hospitality, Business, Management or equivalent.

• Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.

• Strong leadership skills, and excellent at navigating in an unstructured environment.

• Good analytical, organisational and problem-solving skills.

• Good team player with excellent interpersonal skills.

• Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.

• Result driven and able to work in a fast-paced environment.

• Able to create and maintain an efficient system of operation to support the business needs.

• Able to multitask and work cross-functionally with different business units.

• Comfortable working in the East area and on weekend shifts.

We regret only shortlisted candidate will be notified.