Food & Beverage Captain / Supervisor - #1165500

JOB DESCRIPTION

SCOPE
The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

• Recommend, take order, and serve food and beverages to customers

• Answer guest questions and handle guest requests in a polite and efficient manner.

• Connecting with customers to build a loyal customer base

• Inventory monitoring and waste management and reduction

• Cashiering duties, outlet opening and closing procedures

• Do routine cleaning and maintain cleanliness of workstation.

• Follow food and beverage safety and hygiene policies and procedures.

• Ensure a flawless service to the highest standards and as required by the department and the hotel.

• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.

• Possess good command of English

• Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment.

• Familiar with HACCP requirements

• Knowledge of Health and Safety rules and procedures