Service Technician - #1165509

About Beaufort

Beaufort is a trusted name in marine safety and survival solutions, proudly serving customers across Singapore, Australia, New Zealand and internationally. With a strong heritage in life-saving equipment and marine servicing, Beaufort supports the maritime, defence, commercial, and offshore sectors with reliable products and expert technical service.

At Beaufort, we are committed to protecting lives at sea through quality, innovation, and service excellence. Our people are at the heart of what we do — experienced professionals who take pride in ensuring safety equipment performs when it matters most.

The Role

Job Description - Service Technician

Service Operations

Service operations provide customers with technical servicing support across the range of Beaufort and related third party products. It expertly installs, tests, inspects, repairs and certifies Beaufort and related third party safety equipment to meet legal, regulatory and industry best practice

Job Summary

This role installs, maintains or repairs Beaufort or related third party products across all categories, focusing on delivering Beaufort standard work to maintain and uphold right first time and operational efficiency. Success requires completion of technical product training and the demonstration of applying that learning through competence assessment

Duties and responsibilities

· Delivers servicing installation, maintenance and repair activity to quality and safety standards in accordance with standard work routines, focusing on delivering key performance metrics

· Carries out preventive maintenance inspections, identifying and diagnosing any requirement for equipment and systems emergency repairs, this includes but not limited to all Beaufort equipment, lifejackets, Personnel Locator Beacons, overhaul cylinders, compressor and breathing air maintenance, Base Warning Sound System and other third-party equipment

· Develops knowledge and understanding of Beaufort policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure

· Represents Beaufort professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements

· Assist specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed

· Follows Beaufort Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others

· Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce

· Develops and maintains an understanding of relevant technology, external regulation and industry best practices through ongoing education and reading specialist materials

· Follows stores requisition processes to maintain accurate stock levels and record

· Works with business improvement colleagues to implement standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifying root cause and appropriate corrective actions

· Creates an environment where everyone in the team can live the Beaufort Values

· Creates an environment where our people feel valued, appreciated and free to be who they are at work

· Understands, upholds and contributes to creating a safety-first culture within Beaufort. Ensures a safe and healthy working environment

Skills

· Relevant industry knowledge and experience

· Holds self and others accountable to meet commitments

· Builds strong customer relationships and delivers customer-centric solutions

· Develops and delivers communications that convey a clear understanding of the unique needs of different audiences

· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

· Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

· Makes good and timely decisions that keep the organization moving forward

· Plans and prioritises work to meet commitments aligned with Beaufort goals

· Consistently achieves results, even under tough circumstances

· Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

Experience and qualification

• Educated to High School level

• 1 – 3 years of job-related experienced enables the practitioner to operate unsupervised and at fully competent level in a minimum of one Beaufort service product line

What We Offer

• Competitive wages based on experience and skills brought to the role

• Ongoing training and professional development

At Beaufort, you’ll have the opportunity to develop professionally while doing work that truly matters. This is not just another job — it’s a career protecting lives at sea.

Beaufort is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.