Contract Customer Success Specialist - #1165154

Key responsibilities:

• Project & Process Improvement

  • Review end‑to‑end supply chain and customer service workflows to identify gaps, bottlenecks, and improvement opportunities

  • Support supply chain improvement projects aimed at improving order fulfilment accuracy, lead times, service levels, and operational efficiency

  • Support digitalisation and system enhancements, including data accuracy, reporting improvements, and workflow optimisation

  • Partner cross‑functionally with internal and external stakeholders to successfully deliver results - includes Customer Service and Production, and external vendors as applicable

• Supply Chain & Operations Support

  • Assist in planning and managing supply chain activities during peak ordering seasons

  • Analyse stock and delivery reports to identify trends, assess service performance, and recommend improvement actions

  • Support inventory planning and estimation of print quantities to ensure service continuity

  • Provide operational coverage for order processing, fulfilment coordination, and issue resolution when required

  • Support the Production Manager in production coordination and operational planning

• Customer & Stakeholder Management

  • Manage key customer accounts to establish strong relationships and uphold customer care

  • Plan communication with assigned customers for stock planning and supply of print and digital products

  • Process orders for print, digital and service offerings accurately and quickly

  • Work with customers and internal stakeholders to fulfil orders efficiently

  • Proactively communicate order status, delays, and resolutions to internal and external stakeholders

  • Recommend service recovery solutions in the event of shortage and supply disruptions
    

Key Requirements:

• Degree in Supply Chain, Logistics, Business, or related field

• 3–4 years of experience in supply chain, logistics, or order management

• Proven experience in a customer-facing or service-oriented role

• Strong understanding of supply chain processes and customer service principles

• Excellent communication and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Commit to a 2-year contract period

Key Competencies (to succeed in this role):

• Go-getter with innovative mindset to seek continuous improvement

• Customer-centric

• Accountable and has a strong sense of ownership

• Collaborative and good communicator

• Resilient