Manager – Education Division - #1164863

[Contract position]

Job Description:

You will support the effective delivery and continuous improvement of STEP programmes by coordinating operations, analysing performance data, and enabling system‑level alignment across centres, tutors, and stakeholders.

Responsibilities:

STEP Programme Operations & System Coordination

• Support day-to-day operations of STEP programmes across 27 centres (25 physical and 2 virtual), ensuring alignment with policies, standard operating procedures (SOPs), and timelines

• Drive programme effectiveness through systems thinking, mapping and managing interdependencies across enrolment, curriculum delivery, tutor deployment, attendance, and assessment processes

• Coordinate centre activities, including programme delivery and stakeholder engagements (e.g. parent briefings)

• Monitor programme progress, identify operational issues or risks, and escalate appropriately

• Support planning and tracking of programme KPIs and timelines

Stakeholder and People Management

• Build and sustain strong partnerships with key stakeholders, including schools, government agencies etc., to support student outcomes and programme objectives

• Work closely with auxiliary staff (Centre Principals, Centre Administrators, Tutors etc.,) to support programme delivery, fostering a positive and meaningful experience while strengthening retention and contribution

• Lead, guide and motivate team to effectively plan and deliver education programmes, ensuring high-quality instruction, engagement, and learning outcomes

• Support staff development through regular coaching, feedback, and participation in performance appraisal processes, ensuring timely reviews and alignment with organisational frameworks

Tutor Management & Deployment Support

• Support key administrative processes across the tutor lifecycle, including:

(i) Recruitment coordination

(ii) Deployment planning and tracking

(iii) Performance monitoring support

(iv) Training and development logistics

• Maintain updated records on tutor deployment and performance

• Identify gaps or mismatches in tutor allocation using data insights

• Support performance evaluation processes in line with organisational timelines

Governance & Process Improvement

• Ensure programme operations comply with SOPs, audit requirements, and governance standards

• Document workflows and support continuous improvement initiatives

• Analyse operational challenges, identify root causes, and recommend improvements

Data, Analytics & Reporting

• Maintain and analyse programme data (e.g. enrolment, attendance, performance, withdrawals) using dashboards and reporting tools

• Use data and AI-enabled tools to:

(i) Identify trends, risks, and areas for improvement

(ii) Support programme reviews and decision-making

(iii) Prepare accurate and timely reports for management

Requirements:

• Degree in any discipline, with 3 to 5 years of relevant experience in programme coordination, operations, or education-related roles

• Experience in a non-profit or education setting will be an added advantage

• Good understanding of the Singapore education landscape

• Demonstrated ability to engage and manage diverse groups of stakeholders (Centre Principals, Centre Administrators, Tutors, Parents, students etc.) to ensure smooth programme delivery and prompt resolution of operational issues

• Proficiency in Microsoft Office; familiarity with data visualisation tools (e.g., Excel dashboards, Power BI, Tableau) will be considered an added advantage

• Strong analytical, organisational, and problem-solving skills

• Effective written and verbal communication skills

• Willingness to work weekday evenings to conduct bi-monthly centre audits as well as occasional weekends and outdoor settings, when operationally required

• Able to participate in SINDA-wide events, when required

• Approved Over-time hours will be compensated with time off or off-in lieu in accordance with internal policy

Our Welfare:

We aim to take care of your well-being.

We provide

• Flexible working hours

• AWS/ Bonuses

• Health insurance

• Wellness programmes

Interested candidates are invited to send their resumes with current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

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