Platform Operations Engineer - #1164857

About the role

Work with L1 vendor engineers and the internal team to oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments. Provide technical oversight across compute, storage, virtualisation, operating systems, backup, disaster recovery (DR), high availability (HA), and related infrastructure platforms.

Key responsibilities

• Lead incident management for complex issues, including technical deep dives, root cause analysis, recovery planning, and timely resolution follow-up

• Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines

• Review and assess technical changes, service requests (SRs), implementation plans, and recovery approaches to ensure they are practical, supportable, and aligned with operational, security, and architectural requirements

• Support technical and security governance activities, including change review, risk awareness, compliance alignment, and operational readiness checks

• Support infrastructure modernisation and the multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime

• Plan, coordinate, and track technical infrastructure activities across internal teams and vendors for refresh, upgrade, migration, and other technical project initiatives

• Track project risks, issues, dependencies, action items, and status updates to ensure milestones, operational commitments, and implementation readiness are met

• Work with application, network, security, and vendor teams to resolve platform-related issues and maintain runbooks, SOPs, governance artefacts, and supporting documentation

About you

• At least 5 years of experience in infrastructure or platform operations

• Experience supporting production or mission-critical environments

• Strong technical understanding of infrastructure operations across virtualisation, operating systems, storage, backup, networking, and related platforms

• Experience working with vendor-supported operating models and managing external support teams

• Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents

• Experience with infrastructure platforms such as VMware, Hyper-V, or Nutanix

• Experience with Red Hat Linux and/or Windows Server environments

• Familiarity with enterprise storage, backup, HA, and DR solutions

• Strong understanding of monitoring, observability, logging, and alerting practices

• Solid understanding of networking fundamentals such as TCP/IP, DNS, routing, firewalls, load balancing, and segmentation