Front of House & Guest Experience - #1164560

Be part of a Bathhouse studio & wellness sanctuary nestled in the dynamic district of Tanjong Pagar, newly opened since March 2026.

Roles & Responsibilities

• Greeting guests upon arrival, providing information about the facilities, services and products in a warm and authentic way

• Bring guests through the welcome procedure upon arrival - i.e. operational protocols and bathhouse rules/etiquette; completion of digital waivers (if not done so prior to arrival)

• Be well-versed and knowledgeable about the facilities and products to be able to share confidently with guests

• Assist with future guest bookings where necessary upon guest departure

• Assist with telecommunications where necessary

• Ensure facilities are cleaned and ready for operation the following day at close of business, including removal of any waste and soiled linen

• Ensure the reception, bathhouse, and all areas of the facility are well-maintained, clean, tidy, and dry where possible

• Maintain a strict sterilisation routine of required areas during bathhouse operation hours

• Ensure a welcoming and comfortable environment for guests within the bathhouse/facility areas, and attend to any guest queries

• Ensure all operational protocols and rules are followed and upheld

• General assistance and supervision across tasks

• Assist Studio Manager in the planning, and launching of promotions and events

• Provide weekly reporting to the Studio Manager including collecting feedback from staff and guests to improve the experience of the facilities

• Monitoring and managing stock and sundries including laundry, amenities, food/beverage and hygiene items

• Monitoring and reporting on any operational issues of facilities, equipment, fixtures & fittings

• Oversee any required routine maintenance and repair of the spa equipment, fixtures & fittings

• Manage linen service collection & drop-off

• Report to Studio Manager/Director where required
  

Who we're looking for

• Someone passionate about wellness and bathing

• Excellent, clear, and consistent communicator

• Calm under pressure, self-led and adaptable

• Someone human-centered at your core - driven by achieving things for customers
  

Required skills

• At least 2 years of relevant experience in the fitness, wellness or hospitality industries

• Well-spoken, with a good grasp on communicating both proficiently and empathetically

• Initiative, organised and efficient

• Commitment to work weekends, public holidays and rotating shifts where necessary

• Flexible with your time
  

If this speaks to you, apply to be a part of our vibrant and close-knit team. We look forward to hearing from you! Only shortlisted applicants will be notified.