Merchant Relation Officer | 6 Months to Perm | Clark Quay | UP to $3900 - #1164549

Merchant Management

• Manage end-to-end merchant onboarding, including KYC review, account setup, agreement execution, and system integration.
• Provide ongoing account support and resolve merchant operational and service-related issues.
• Conduct periodic account reviews to ensure compliance and service quality.

Payment & Remittance Operations

• Process and monitor cross-border payment and remittance transactions, ensuring accurate and timely settlement.
• Investigate and resolve transaction discrepancies, settlement exceptions, and operational issues.
• Coordinate with banking partners and internal teams to support smooth payment operations.

Operations & Project Support

• Support process improvements, operational workflow enhancements, and new product implementations.
• Collaborate with cross-functional teams on operational initiatives, system upgrades, and projects.

Documentation & Reporting

• Maintain accurate operational records, reconciliations, reports, and SOPs.
• Prepare operational and management reports as required.

General

• Stay updated on industry trends, regulatory developments, and payment technologies.
• Perform other operational and administrative duties as assigned.

Requirements

• Experience in payments, remittance, fintech, banking, or financial services is preferred.
• Knowledge of cross-border payments, remittance operations, FX, or settlement processes is an advantage.
• Strong analytical, problem-solving, and organisational skills.
• Ability to manage multiple tasks accurately in a fast-paced environment.
• Proactive, detail-oriented, and able to work independently.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Familiarity with payment platforms, APIs, or system integrations is a plus.

We regret to inform that only shortlisted candidates will be notified.

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