Customer Service / Administrator for Tuition Centre - #1164493

As our Customer Service Officer / Administrator, you’ll be the friendly face that welcomes students and parents and helps make our centre a place they feel happy to be in!

We’re looking for someone who is naturally warm and approachable, and takes pride in keeping things running smoothly behind the scenes.

It’s more than just admin work! You’ll be helping create a positive, supportive experience for every student and parent who walks through our doors.

If you're someone who loves kids, is detail-oriented and takes pride in making things run smoothly, this role is for you!

Your responsibilities include:

1. Customer Experience

• Be the first point of contact for students and parents, providing a warm and welcoming experience.

• Handle enquiries confidently and ensure every interaction is helpful and professional.

2. Administrative Support

• Oversee and handle essential administrative tasks

• Maintain accurate records and ensuring smooth daily operations.

3. File Management

• Organise both digital and physical files, keeping everything tidy and accessible.

• No need to be Marie Kondo, but we appreciate a good dose of that "spark joy" magic!

4. Data Management

• Love working with Excel or Google Spreadsheets? Manage student results, generate reports, and handle data accurately.

• Assist in developing reports to support administrative and educational objectives.

5. Parent Communication

• Help keep parents informed by sending reminders for payments, make-up classes, and other important updates.

• Give parents information they need to sign up for programs.

6. Invoicing & Payments

• Assist with invoicing and payment tracking.

• If you’re familiar with QuickBooks, that’s a bonus, but not a requirement!

7. Front Desk Support

• Be the friendly face at our front desk on the weekends, welcoming students!

• Help students and parents with any questions they may have.

8. Upkeeping the Centre

• Maintain our common areas in a neat, clean, and orderly manner— it’s all about creating a positive learning environment!

• Ensure classrooms are stocked with materials and stationery, so everything is ready for action.

• Handle any ad-hoc administrative tasks as assigned by the Supervisor to keep things running smoothly.

Company Culture

At Math Prodigies, we’ve created a culture that makes coming to work every day feel rewarding, energizing, and meaningful. As part of our fun-loving team, you’ll join a group that values laughter, creativity, and finding joy in the little things. We believe that a positive atmosphere translates into a great experience for both our students and staff.

We operate on a foundation of high trust, where every member is committed to doing their best and supporting one another. As a Centre Administrator, you’ll play a key role in ensuring our operations run smoothly. Your teammates will rely on your attention to detail, organizational skills, and proactive communication. In turn, you can count on us to have your back, every step of the way.

Our team thrives on positivity, and we approach challenges with optimism and a solutions-driven mindset. Whether it’s managing a busy day or finding new ways to enhance our processes, we celebrate wins, embrace learning opportunities, and cheer each other on.

If you’re looking for a workplace where you’ll feel valued, trusted, and part of a supportive community, Math Prodigies is the place for you!

Requirements

• Minimum: Diploma in any field.

• Attention to Detail: A sharp eye for spotting errors and maintaining organised records.

• Strong Communication Skills & Interpersonal Abilities: Clear, professional communication combined with a warm, customer-focused approach with parents, students, and team members.

• Strong Proficiency in Microsoft Word & Excel: Skilled in using software for document preparation, including formatting and editing. Able to efficiently organise and maintain databases to track student performance metrics.

• Organisational Skills: You enjoy keeping files, folders, and spreadsheets in order.

• Problem-Solving Abilities: A proactive approach to make things run smoothly and efficiently.

• Familiarity with Quickbooks is an added advantage.

• Prior experience in sales or administrative roles, ideally in the education industry.

• A proactive attitude and the ability to thrive both independently and as part of a supportive, fast-paced team.

At Math Prodigies, we value team members who are organized, enthusiastic, and ready to bring a positive spark to their work! If this sounds like you, we’d love to have you join us.

Work Schedule (5-Day Work Week)

• Tuesday to Friday: 10:30 am to 7:30 pm

• Saturday: 8:30 am to 5:30 pm

Location

16 Jalan Masjid, Kembangan Suites #01-07 S(418941)

An easily accessible workspace just next to Kembangan MRT to make your workdays more convenient.

Remuneration

$2500/month - $3000/month

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