Fraud & Scam Operations Analyst (Bank / Basic + Allowance) - #1164083

Responsibilities :

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.

• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.

• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.

• Conduct transaction verification and customer confirmation calls to validate suspicious activities.

• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.

• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.

• Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours.

• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.

• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.

• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.

Requirement :

• Bachelor’s degree in Finance, Business, Information Technology, Cybersecurity, or a related discipline.

• Willingness and ability to work on a rotating shift schedule, including weekends and public holidays.

• Strong analytical, problem-solving, and investigative skills with high attention to detail.

• Knowledge of cybersecurity principles, fraud prevention techniques, and regulatory compliance requirements, including AML and financial crime controls.

• Proven team player with strong interpersonal and communication skills, able to engage effectively with internal stakeholders, customers, and external authorities.

• High level of integrity, responsibility, and commitment to safeguarding customer and bank interests. -Ability to adapt quickly and perform effectively in a fast-paced, constantly evolving environment.

Interested candidates may send resumes to kha••••••••@persolapac.com or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

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