Customer Service Coordinator (Automotive Logistics) - #1164063

Are you organized, detail-oriented, and possess a valid driving license? We are looking for a dedicated Customer Service Coordinator to join our dynamic automotive logistics team in Tuas. If you thrive in a fast-paced environment and enjoy a role that blends administrative precision with hands-on coordination, this is the perfect fit for you!

What’s in it for you?

• Salary Range: $2,600 – $2,800 / month (Depending on experience)

• Working Hours:

  • Monday to Friday: 8:00 AM – 5:00 PM

  • Alternate Saturdays: 8:00 AM – 12:00 PM

Key Responsibilities

Reporting directly to the Executive/Operations Manager, you will play a vital role in managing vehicle inventory, coordinating transport, and ensuring top-notch customer satisfaction.

1. Inventory & Systems Management

• Update the Warehouse Management System (WMS) and customer systems for inbound, outbound, import/export shipments, and vehicle duty payments.

• Maintain meticulous inventory records and location plans for all car movements (inbound, relocation, shifting, etc.).

• Match daily data across reports, WMS records, and physical location plans.

• Backup all digital data to the shared drive and external hard disks daily.

2. Customer & Transport Coordination

• Serve as the main point of contact for customer order requests, local deliveries, collections, and event arrangements.

• Partner with the Operations Controller to confirm delivery jobs, timings, and daily transportation schedules.

• Proactively update customers regarding inbound car defects and coordinate alternative arrangements (e.g., direct delivery to PDI centers).

• Dispatch and collect physical documents to/from customers when required.

3. Documentation & Billing

• Prepare essential shipment documents (Car Lists, Checklists, Pre-Clearance Defect Forms, and Permits) before vehicle collection.

• Prepare import/export permits, KPI reports, and customization reports for customs compliance.

• Handle billing tracking (overflow storage, transportation billing per job) and verify invoice amounts (e.g., PSA, towing invoices).

4. Internal Compliance & Team Support

• Provide revenue and cost data for monthly projections by the 25th of every month.

• Participate in weekly Gemba walks and Toolbox meetings, tracking findings until resolved.

• Ensure adherence to Singapore Customs, LTA, ISO standards, and Workplace Safety (5S+1 standards).

• Act as a designated First Aider (manage and replenish the first aid box monthly).

• Support team members with ad-hoc tasks assigned by management.

Requirements

• License: Must possess a valid Class 3 driving license (essential for role requirements).

• Experience: Prior experience in logistics, warehousing, or automotive customer service is highly advantageous.

• Skills: Proficient in data entry, WMS systems, and Microsoft Office (Excel). Strong communication skills to liaise with customers and internal controllers.

• Attributes: Organized, meticulous with numbers/records, and a strong team player who can work within tight timelines.

• Compliance Mindset: Awareness of customs regulations, LTA, and workplace 5S standards is a plus.

• Certification: First Aid certification is preferred (or willingness to look after the company first aid kit).

How to Apply

If you have a valid Class 3 license and are ready to drive your career forward with us, send in your updated resume highlighting your relevant experience. We look forward to hearing from you!

Sam Chong (R26160573)