Front Office Agent - #1163796

Responsibilities:

• Be part of the guest service team to visualize, set service standards and expectations of unique guest experience

• Perform all front desk duties including reservations, cashiering, check-in and check outs in a friendly and efficient manner

• Maintain the hotel property management system and documentation efficiently

• Provide concierge services, luggage assistance, and communicate effectively via phone and email

• Ensure guests’ requests and queries are attended to promptly, politely and efficiently

• Ensure a high level of customer service is consistently maintained and exceed guests’ expectations

Requirements:

• Able to work shifts, weekends and public holiday

• Have good communication skills

• Team player and able to work independently

• Able to multitask and thrive in a fast-paced environment

• Candidates with any experience in customer service are welcome to apply