Customer Support Executive (US MNC/9am to 6pm/Shift) - #1163756

Position Summary:

• To manage accuracy in order processing and reconciliation.

• To ensure timely process of special orders request & meeting Customers’ requirement / expectation.

• To establish, develop and maintain positive business relationships with Customers.

• To ensure ongoing support to the Customers addressing to any feedback & issue.

Responsibilities:

• Ensure timely and accurate Special Order (SR).

• Solve and investigate customer’s complaints / feedback.

• Communicate politely & effectively both verbal and written with Customers.

• Develop and maintain effective working relationship with internal / external Customers.

• Maintain accurate and timely records of Data Log / Reports.

• Coordinate with internal resources to offer constructive solutions meeting Customer’s satisfaction.

• Liaise with operational teams in meeting customers’ special requests.

• Ensure all telephone calls & queries are addressed.

• Monitor emails, reply with actions taken.

• Proper document filing for audit retrieval.

• Reconciliation of Sales Billing in the Systems.

• Check Returned DN, to credit / arrange replacement accordingly if there are any delivery discrepancies.

• Any other ad-hoc assignments as assigned.

Required Skills and Experience:

• Strong interpersonal, communication & customer-oriented skills

• Strong listening and problem-solving skills

• Work Independently, self-assured and willingness to take responsibility

• Proficient with MS Office Applications (Word, Excel, Pivot Table & PowerPoint)

• Must be able to work on PHs & Weekends *

• Must diligently complete the Daily Job Task

• Must be able to multitask

• Able to work in our fast and dynamic environment

• Basic Accounting Knowledge

Perks of the Job:

• AWS

• Attractive Performance Bonus

• Annual Salary adjustment according to the inflation rate.

• Flexi benefits (dental, gym, fitness)

• 18 days of Annual Leave

• Employees' Insurance with dependent coverage

Working hours:

• Working hours : 9am to 6pm (Day Shift) | 2pm to 11pm (Mid-Shift)

• Working days : 5 days a week

• Shift may include Public Holidays and Weekends.

• Rest days: Subject to shift schedule.