Marketing Campaign Operations Executive | From Sept 2026 | 6 Months | UP $4K - #1163506

Contract Period: Aug 2026 / Sep 2026 – Mar 2027 (Subject to Extension)
Work Arrangement: Hybrid

Are you a detail-oriented operations professional who enjoys managing processes, handling stakeholder enquiries, and working with data? We are looking for a Campaign Operations Executive to support the successful execution of a large-scale campaign project.

This role offers the opportunity to be involved in campaign operations, financial reconciliation, customer enquiry management, and post-campaign reporting in a fast-paced and dynamic environment.

Key Responsibilities

Voucher Reimbursement Operations

• Manage end-to-end tenant reimbursement processes through the Tenant Admin Portal

• Review and validate reimbursement submissions against system-generated reports

• Investigate discrepancies and liaise with tenants for clarification and supporting documents

• Escalate unresolved issues for further investigation when required

Passenger Enquiry Management

• Handle passenger enquiries received through various channels, including email, chatbot, and support platforms

• Assess enquiries and provide timely resolutions using established guidelines and templates

• Request additional information where necessary and coordinate follow-ups

• Escalate complex or system-related cases to the relevant internal teams

• Maintain accurate case records and ensure prompt closure of enquiries

Financial Reconciliation

• Support monthly reconciliation of voucher issuance, redemption, expiry records, and finance reports

• Verify transaction data and identify discrepancies for investigation

• Coordinate with internal stakeholders and prepare supporting documentation for finance closure

Post-Campaign Reporting

• Consolidate campaign data and operational records

• Track key campaign metrics, including redemption rates, reimbursement totals, and enquiry volumes

• Assist in preparing management reports and presentation materials

Ad-hoc Support

• Undertake additional operational and administrative duties as assigned

Requirements

• Degree holder in any relevant discipline

• 3–5 years of relevant experience in operations, customer service, finance administration, or related fields

• Meticulous with strong attention to detail and accuracy

• Strong organisational and project coordination skills

• Proficient in Microsoft Office applications, especially Excel (Pivot Tables, VLOOKUP/XLOOKUP)

• Excellent communication and stakeholder management skills

• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment

• Proactive team player who can also work independently with minimal supervision

• Prior experience in campaign operations, reconciliation, reporting, or customer support will be an advantage

• Able to commit to the full contract duration

We regret to inform that only shortlisted candidates will be notified.

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