Customer Services Executive (15 Months Contract, Convertible to Perm) - #1163315

Main Activities:

• Manage customer orders and coordinate between customers and workshop to ensure smooth order fulfillment.

• Administer customer accounts, including ERP contract administration

• Understand customer requirements and translate them into operational fulfillment actions.

• Ensure customer order statuses and weekly reports are accurately generated, updated, and maintained.

• Maintain regular communication with assigned customers and conduct weekly, monthly, and yearly reviews.

• Develop alternative solutions and make decisions to ensure on-time order delivery that meets customer requirements.

• Coordinate and clarify technical and commercial queries with relevant internal departments.

• Proactively update customers on order progress, especially regarding delays or critical parts.

• Consolidate technical quotations, prepare business quotations, and send them to customers through the ERP system.

• Drive continuous improvement and optimization of the order fulfillment process by analyzing operational metrics and providing recommendations to improve profitability and margins.

• Perform any other duties assigned by the Supervisor

Job requirements:

• Diploma in a relevant field or industry.

• No prior work experience required.

• Excellent written and verbal communication as well as presentation skills.

• Strong work ethics, customer-oriented mindset, and ability to work effectively in a team.

• Meticulous, organized, and detail-oriented.

• Self-motivated individual with initiative to contribute ideas and improve existing processes.

• Proficient in Microsoft Office applications.

• Fluent in English.